Privacy Policy

1. Who We Are

Voice Titans is a speaker bureau and masterclass leader network operated by WorldMasterClass Sdn. Bhd., a company incorporated in Malaysia. Our registered office is in Kuala Lumpur, Malaysia.

We act as the data controller for personal information collected through this website (voicetitans.com) and in the course of providing our speaker booking and event management services.

For any privacy-related queries, you may reach us at: [email protected]

2. Data We Collect

We collect personal data in the following circumstances:

Information you provide directly

• Name, job title, and company name
• Email address and telephone number
• Event details (type, date, location, audience size, budget range)
• Messages or enquiries submitted through our contact form
• Information provided when subscribing to our newsletter or mailing list

Information collected automatically

• IP address and browser type
• Pages visited and time spent on the website
• Referring URLs and search terms used to find our site
• Device type and operating system
• Cookie and tracking data (see Section 7)

Information from third parties

• Data from referral partners or event organisers who introduce you to our services
• Publicly available professional information (e.g. LinkedIn) when researching a speaker enquiry

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your speaker enquiries and provide tailored recommendations
• To process and manage speaker bookings and event logistics
• To send you updates on new speakers, masterclass leaders, and relevant event industry insights (where you have opted in)
• To improve our website and service offering through usage analytics
• To comply with our legal and regulatory obligations
• To enforce our Terms of Use and other agreements
• To detect and prevent fraud or misuse of our services

We will not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

Our processing of your personal data is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia. We process your data on the following bases:

• Your consent — where you have provided explicit consent, such as subscribing to our mailing list or submitting an enquiry form
• Contractual necessity — where processing is necessary to fulfil a speaker booking or service agreement
• Legitimate interests — where we have a legitimate business interest, such as improving our services, that does not override your rights
• Legal obligation — where we are required to process data to comply with applicable law

You may withdraw consent at any time by contacting us at [email protected], though this will not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

We do not sell your personal data. We may share it with the following parties, strictly as needed:

• Speakers and talent agencies — to facilitate your enquiry or booking (only with your knowledge and in connection with a specific event)
• Service providers — including our CRM platform, email marketing tools, website hosting providers, and analytics services, who process data solely on our behalf
• Professional advisers — including lawyers, accountants, and insurers, where necessary
• Regulatory authorities — where required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your data may be transferred to the acquiring entity

All third parties with whom we share data are required to maintain appropriate security standards and to use your data only for the purposes for which it was shared.

6. International Transfers

Voice Titans operates across Asia and beyond. In providing our services, your personal data may be transferred to and processed in countries outside of Malaysia, including countries where our speakers, partner agencies, or service providers are based.

Where such transfers occur, we take steps to ensure appropriate safeguards are in place, consistent with the requirements of the PDPA 2010 and any applicable data protection laws in the relevant jurisdiction.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how our site is used. The types of cookies we use include:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand visitor behaviour and improve our site (e.g. Google Analytics)
• Marketing cookies — to track the effectiveness of our marketing efforts and serve relevant content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required by law.

• Enquiry data — retained for up to 3 years from the date of last contact
• Client and booking records — retained for up to 7 years for accounting and legal compliance purposes
• Newsletter subscribers — retained until you unsubscribe or withdraw consent
• Website analytics data — retained for up to 26 months

After the applicable retention period, data is securely deleted or anonymised.

9. Your Rights

Under the PDPA 2010 (Malaysia) and applicable data protection laws, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right of correction — to request correction of inaccurate or incomplete data
• Right to withdraw consent — to withdraw any previously given consent to processing
• Right to limit processing — to request that we limit how we use your data in certain circumstances
• Right to object — to object to processing for direct marketing purposes

To exercise any of these rights, please contact us in writing at [email protected]. We will respond to your request within 21 days. In some circumstances, we may need to verify your identity before processing your request.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption, access controls, and regular security reviews.

While we take reasonable precautions, no method of transmission over the internet or method of electronic storage is 100% secure. If you believe your data has been compromised, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, including speaker profiles, partner platforms, and social media channels. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your country of residence.